New PacMoore Facility in Mooresville, IN now open
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PacMoore is featured in the June 2006 issue of Food Technology magazine.
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Great customer service is not a nature vs. nurture question. We believe it takes both to excel.

Hire the right people and you have a shot at providing good customer service. But the recipe for great customer service lies both in hiring the right people and fostering a culture of pride and responsiveness. Nature plus nurture — that’s the PacMoore approach.

The nature factor.

It all starts with hiring college-educated account managers to oversee all aspects of your business with us. Smart, motivated people who take pride in their work and are happy to commit themselves to the job of keeping both you and your PacMoore team informed on the status of pertinent details related to our work for you.

The nurture factor.

PacMoore has always emphasized the importance of critical customer service practices like answering phone calls in a timely manner and owning a customer’s question until it is answered to his or her satisfaction. So you know you’ll never be left hanging when you call to request information. It’s fundamental, yet critical, stuff. And recently PacMoore has embarked on a comprehensive and professionally-developed training program — with NFPA standards incorporated into the curriculum — to take customer service to a whole new level of accountability and responsiveness.